Return Policy

Return Policy

At CrossBorderShoppe, we are committed to providing our customers with a hassle-free and transparent return process. Please read our return policy carefully to understand your options when returning products.

Eligibility for Returns:

  1. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a return or replacement, as per your preference.

  2. Wrong Item Received: If you receive the wrong item, please notify us within 7 days of receipt. We will provide instructions for the return or exchange.

  3. Change of Mind: For items in their original condition, unopened, and with all original packaging, you may return them within 7 days of receiving your order. However, the customer is responsible for return shipping costs. Once we receive the returned item in satisfactory condition, we will process a refund or store credit, minus the original shipping fees.

Items Not Eligible for Return:

  1. Custom or Personalized Items: Items that have been customized or personalized to your specifications are non-returnable.

Return Procedure:

  1. To initiate a return, please contact our customer support team at  support@crossbordershoppe.com within the specified return period.

  2. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

  3. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.

Refunds:

For approved returns, we will process a refund to your original payment method within 7 days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

 

Contact Us:

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at  support@crossbordershoppe.com. CrossBorderShoppe reserves the right to modify this return policy at any time. It is recommended that you review our return policy before making a purchase.